Privacy Policy

1. Introduction

Welcome to Charved Aashray Foundation ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI Veterinary Triage tool, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services.

2. Information We Collect

We collect the following types of information:

Personal Information:

• Name and phone number (when you report an animal emergency)
• Location data (GPS coordinates for rescue dispatch purposes)
• Email address (if provided for donation receipts or communication)

Visual Evidence:

• Photos and videos of animals in distress (stored securely in Google Drive)
• Symptom descriptions and medical observations

Technical Information:

• Browser type and version
• Device information (for responsive UI optimization)
• IP address (for security and analytics purposes)

3. How We Use Your Information

We use the collected information for the following purposes:

• Animal Rescue Operations: To dispatch our rescue team to the reported location
• AI Veterinary Analysis: To provide emergency first-aid triage guidance using Google Gemini AI
• Record Keeping: To maintain a database of rescue cases for operational efficiency
• Communication: To contact reporters for case follow-ups or clarifications
• Donation Processing: To acknowledge and process charitable contributions
• Service Improvement: To analyze usage patterns and improve our tools

4. Data Storage and Security

Your information is stored securely using industry-standard practices:

• Google Sheets: Report data is stored in password-protected Google Sheets accessible only to authorized foundation staff
• Google Drive: Visual evidence (photos/videos) is stored in a dedicated private Google Drive folder with restricted access
• Google Apps Script: Our backend processing is secured using Google's enterprise-grade infrastructure
• API Keys: All API keys are stored server-side and never exposed in frontend code

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Rescue Team Members: To coordinate animal rescue operations
• With Veterinary Partners: To provide professional medical care to rescued animals
• AI Processing: Your data is processed by Google Gemini AI solely for veterinary triage analysis (Google's privacy policy applies)
• Legal Requirements: If required by law, court order, or governmental authority
• Emergency Situations: To protect the safety of animals, our staff, or the public

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal and operational requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at charvedfoundation@gmail.com or call +91 8890161389.

7. Cookies and Tracking

Our website uses minimal tracking technologies:

• Essential Cookies: To maintain session state and functionality
• Analytics: We may use Google Analytics to understand how users interact with our website (anonymized data)

You can disable cookies in your browser settings, but this may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: